Comments on: Keep an eye on your clients http://theppcbook.com/2007/03/07/keep-an-eye-on-your-clients/ PPC Blog | Querying for Dollars Tue, 12 May 2009 16:32:06 -0500 http://wordpress.org/?v=2.8.3 hourly 1 By: Jeff Hudson http://theppcbook.com/2007/03/07/keep-an-eye-on-your-clients/comment-page-1/#comment-589 Jeff Hudson Wed, 14 Mar 2007 20:33:14 +0000 http://theppcbook.com/2007/03/07/keep-an-eye-on-your-clients/#comment-589 Good question Mando. I believe this type of situation comes down to 3 things: 1. Your relationship with the client 2. The communication set forth from the beginning of the engagement 3. Have they paid their invoice There are times where it will certainly behoove you to hand over the account to the client to safeguard your reputation and not garner any ill-will. On the otherhand, your value to the world is your specialty, your hard-earned expertise, and handing over the campaign to someone who is terminating your services can seem counterintuitive. Cases can be made both ways, I'm sure. My instinct would be that this would not be fun, but you have to take your medicine. The client is leaving for some reason, presumably due to unmet expectations. Learn from the experience, try to figure out where it went wrong, and try no to let it happen again. Don't forget to change the billing and contact information ;) Good question Mando. I believe this type of situation comes down to 3 things:

1. Your relationship with the client
2. The communication set forth from the beginning of the engagement
3. Have they paid their invoice

There are times where it will certainly behoove you to hand over the account to the client to safeguard your reputation and not garner any ill-will.

On the otherhand, your value to the world is your specialty, your hard-earned expertise, and handing over the campaign to someone who is terminating your services can seem counterintuitive.

Cases can be made both ways, I’m sure. My instinct would be that this would not be fun, but you have to take your medicine. The client is leaving for some reason, presumably due to unmet expectations. Learn from the experience, try to figure out where it went wrong, and try no to let it happen again.

Don’t forget to change the billing and contact information ;)

]]> By: Mando http://theppcbook.com/2007/03/07/keep-an-eye-on-your-clients/comment-page-1/#comment-588 Mando Wed, 14 Mar 2007 20:22:23 +0000 http://theppcbook.com/2007/03/07/keep-an-eye-on-your-clients/#comment-588 what if a client wants to takeover an account that the agency setup? does the agency have the right to deny access, and force the client to open their own account, and set it up from scratch? what if a client wants to takeover an account that the agency setup? does the agency have the right to deny access, and force the client to open their own account, and set it up from scratch?

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